Returns & Replacement Policy
Due to the specialist nature of our products and the confidential methods they contain, all sales are final. Once a product has been delivered, we are unable to accept returns or offer refunds for change of mind.
Every order is carefully inspected before dispatch. However, if your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the item and, where possible, the packaging. Once the damage or defect has been verified, we will replace the affected item at our expense, including the cost of shipping the replacement. We may ask that the damaged item be returned before a replacement is sent, depending on the nature of the issue.
We are committed to ensuring every customer receives a product that meets our quality standards and will work with you to resolve any genuine manufacturing defects or damage that occurred during transit as quickly as possible.
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws that cannot legally be excluded.